• NHS Diabetes Advice Helpline

    NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insuling to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you to understand how to effectively manage diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm

  • CORONAVIRUS – A letter to our patients

    We would like to keep our patients as up to date as possible. In order to do this, the partners and staff have published the below letter to patients about the changes we have had to implement as a surgery. Please continue to review the website and our social media for further information. Coronavirus – A letter to our patients – Updated (6th April 2020) Coronavirus – A letter to our patients (17th March 2020)

  • Electronic Prescription Service (EPS) Phase 4

    Roll-out of Electronic Prescription Service (EPS) Phase 4 to GP practices enables those GP practices to use electronic prescribing even for those patients that do not have nominated pharmacies. This helps the move towards greater percentage of EPS dispensing. What is Phase 4? Previously, it was only possible to issue an EPS prescription where the patient nominated a pharmacy or another dispenser. EPS had been most advantageous for patients who received regular medication and who tended to get their prescriptions dispensed at the same pharmacy most of the time. Under Phase 4 of EPS, prescriptions would be sent via EPS by default, whether a patient has an EPS nomination in…


      The new NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet. The app is available to all patients aged 13 and above, even if you are not registered for online appointment booking already, the app will take you through an identity process to gain access to a range of services such as: A symptom checker and subsequently book appointments based on the outcome Order repeat prescriptions Securely view their GP medical record Update your data sharing and organ donation preferences. For More information on this service and how to access – please visit: https://digital.nhs.uk/services/nhs-app

  • Checks Clinics

    From the 1st March we introduced our new Check Clinics at the Practice, which are predominantly used for annual review checks.  As part of our continuous efforts to improve our services to provide better care to our patients, we are launching these new check clinics for all our patients who have chronic diseases like diabetes, COPD, hypertension and heart diseases.   Check clinics are a one-stop clinic where you can have all your annual checks done in one visit, for all your chronic diseases including blood tests.   For patients whose medical condition is under control  If your medical condition is under control, the new check clinics may mean that you only have…

  • Our Triage Service is now CAS 

      Over the last 15 years, the triage service at our practice has been helping patients needing health advice on the day, the service now is developing into a Clinical Assessment Service (CAS) What is the change? Traditionally, the focus of the triage centre has been advising patients seeking help on the day and book for a face-face consultation according to their needs. The clinicians running this service who are now called Clinical Advisors (formally Triage Nurses) have been undergoing further training to provide patients calling the service with full clinical assessment on the phone supported by the duty doctor on the day who works closely with the clinical advisors…


    During January we lost 438 appointments due to people booking and not attending their appointments. At a time when demand is so high for appointments we ask that patients to cancel any appointments they may not need or cannot attend. Cancelled appointments can then be used for other patients. Every GP appointment costs the NHS £36. If all 438 appointments missed were GP appointments, this  would equate to £15,768‬ wasted in January alone! Dedicated Cancellation Line We have updated our automated phone service and introduced an appointment cancellation line when you press option 1. Please call and leave your full name, date of birth and contact telephone number with details…