As well as all the clinical staff, we have a large support team who are both the front line staff and keep the practice running behind the scenes.
Carol Beedham – Practice Manager
Carol was the former Practice Manager for Almshouse Surgery and continued the role following the merger. Carol focuses on the day to day running of the practice as well as overseeing all departments in their specialist areas.
Jayne Richardson – Deputy Practice Manager
Jayne is responsible for the Accounts and HR in practice. Jayne is involved with and oversees the processing of medical and insurance reports that the practice deals with. She also supports both the Practice Manager and the Business Manager in their absence. Jayne is also the Manager for Trinity Care Wakefield.
Samantha Derrick – Office Manager
Samantha is the line manager for the Access & Administration Team. She is responsible for overseeing the Appointments and Patient Access as well as being responsible for the IT across both sites. Samantha also looks after the non-clinical management of the Nurses and HCA’s
Leah Bruce-May – Customer Services Manager
Leah is the first contact for Customer Services and will always try to deal with a problem before a patient feels the need to make a formal complaint. She also manages the feedback that the practice receives and contacts patients who feels they are unhappy with any of the services the practice has provided.
Nicola Murrell – Reception Manager
Nicola is responsible for looking after the Reception Team on a daily basis and being the first port of call for any issues within Reception.
Wendy Hodgson – Facilities Manager
Wendy is responsible for both sites making sure they are well maintained and manages one-off bookings and regular tenants. She also line manages the Medical Secretaries & Scanning team.
Susan Smith – Accounts Manager
Susan is responsible for all the accounts and payroll in the practice. She handles any queries with regards to payments for medical records and insurance reports and manages the day to day finances for the practice.
Our Access Team are responsible for the clinical rotas and the appointments system in practice. They monitor both short term and long term appointment availability and determine where more appointments are needed.
Our administration team look after the daily running of the practice, this includes things like;
- Registering Patients and queries around registrations and deductions.
- Managing the results and information that comes into the practice electronically.
- Supporting other services that run from the building such as Trinity Care and GP Care Wakefield.
- Recording and distribution of medical and insurance reports.
- Online Services registrations and queries.
- Dealing with incoming and outgoing patient records and PCSE (Primary Care Services England).
- Submitting information for claims for services we provide as a practice.
- Reporting and collating data for practice use.
- Assisting the Office Manager in any events, campaigns and engagement excercises.
Medical Secretaries & Scanning Team
Our Medical Secretaries mainly look after the referrals and letters that clinical staff want to send. They also deal with incoming and outgoing tasks from other services about patient care.
The team is also made up of staff who summarise and look after incoming communications. Our summarisers screen all new patients records and ensure all the information held is correct and up to date and entered onto our clinical systems correctly. Our scanning team look after all the incoming letters to the practice, entering them on to the clinical system and either adding information to patients records or forwarding to clinicians for appropriate action.