Trinity Medical Centre

"Putting Pride

into

Practice"

Accessibility

Practice Agreement

The practice will ensure that accessibility to the services provided is available for every individual both registered and non-registered.  

The practice staff will ensure that the needs of each individual patient are met to the best of their ability. All staff will assist patients attending the surgery including collecting them from the waiting area and escorting them to their consultation as appropriate. Patients requiring this will have a major alert message placed on the clinical system record to prompt both clinical and non-clinical staff .

Website Accessibility

Our website is compatible with most browsers and has been optimised for text to speech also. 

If you are having difficulty reading this website you can change your browser settings to increase text size and colours. 

If you would like to view the website in another language please use the translate option. 

Physical Accessibility

The practice is as dementia friendly as is currently possible. 

Parking 

There are clearly marked and wider disabled parking bays at both surgeries The route from the designated disabled space to the building is obstacle free with dropped curbs. 

Premises 

  • Allows guide or other assistance dogs into the premises 
  • Both surgeries have automatic doors. 
  • The approach is flat with no steps and dipped curbs. 
  • The lobby between external and internal automatic doors has clear wheelchair access. 
  • There is clear signage on the exterior of the building. The reception area is clearly signed. 
  • There is a lower part of the reception desks for wheelchair access.
  • If access is needed to the first floor at Almshouse Surgery we have a lift with large clear areas in front of the doors. There is a phone which goes straight through to a manned service desk. 
  • The practice provides a range of high-backed winged-chairs with a high seat base to assist elderly or disabled patients in standing or sitting. 
  • Both surgeries have disabled toilets on the ground floor which fits the criteria for size and grab rails.
Communication

The practice;

  • Provides large font Practice leaflets on request
  • can offer communications in alternative formats where necessary such as SMS or email for users requiring electronic communications
  • offers private room facilities for patients who may have communication, reading, or writing difficulties. 
  • allows disabled patients to make appointments online, by phone or letter.
  • will respond to these requests using the method most appropriate to the needs of the patient. 
  • has a hearing loop on the reception desk and a portable hearing loop is available to be used in any consultation if required. 
TRAINING DAYS 

We will be closed from 12pm on the following WEDNESDAYS in 2018 for training;

  • 21st Feb
  • 21st Mar
  • 25th Apr
  • 16th May
  • 20th Jun

  • 18th Jul

  • 19th Sep

  • 17th Oct

  • 14th Nov

Patient
Participation
Group

Our PRG group meet on a regular basis to discuss practice matters. The next meeting is;

Wednesday 5th September 2018, 2pm

Click Here to Join