Our Triage Service is now CAS 

Posted by: samanthaderrick - Posted on:

 

Over the last 15 years, the triage service at our practice has been helping patients needing health advice on the day, the service now is developing into a Clinical Assessment Service (CAS)

What is the change? Traditionally, the focus of the triage centre has been advising patients seeking help on the day and book for a face-face consultation according to their needs.

The clinicians running this service who are now called Clinical Advisors (formally Triage Nurses) have been undergoing further training to provide patients calling the service with full clinical assessment on the phone supported by the duty doctor on the day who works closely with the clinical advisors

Why the change is needed? This change is designed to provide our patients with a better access to clinical advice on the day that is efficient and safe. Patients can still use the service 7 days a week for any health problem that needs same-day attention. Between 8am – 4pm Monday to Friday, you can also contact the service for any health problems you feel it can be sorted on the phone without the need for face-to-face appointment with a GP

Supported by the practice GPs, the clinical advisors will be able to arrange prescriptions, investigations and referrals when appropriate.

What different patients will feel?

Patients contacting the service will undergo full clinical assessment on the phone. The Clinical Advisors will try to determine what the problem is and agree with the patients on the best way to manage it. This could be done directly by the clinical advisors or by seeking the GP help if an advice or a prescription is needed. Only patients who need face-to-face assessment will be booked into appointments.

How can you access the service?

Call 01924 784100, lines are open 7 days a week, 8am-10pm Mon-FRI and 9am-3pm at Weekends & Bank hols. You can also book online for a same-day call back (Mon-Fri 8am-4pm)

If the lines are busy please leave us a message and CAS will call you back on the day – usually within 4 hours.

Please contact the service only for health problems, do not contact the service for any repeat prescriptions issues, sick notes or any general queries, these calls will be directed back to our reception  call handlers.