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Non-urgent advice: Face Coverings

We are asking all our patients to wear a face covering if you come to the surgery for an appointment.

This will protect other patients in the waiting area and our staff. You can make your own face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’.

Face coverings should not be worn by children under three and people who would find wearing them difficult.

Our routine surgery hours are 8am – 6.30pm Monday to Friday but when the surgery is closed there are a number of ways in which the surgery can still help you.

If the problem or query isn’t urgent and you feel it can wait until the surgery is open again, send an online consultation to us via the website HERE and we will get in touch with you within 24 hours of the surgery opening again. Our online consultation will also offer self-help advice if it is available for any of the concerns you enter whilst completing the online consultation.

If you have a problem or query that you feel needs more urgent attention then there are a number of ways in which appropriate help is available.

1. The first point of contact should always be calling the surgery number on 01924 784101. Even when the surgery is closed, our phone line will either divert you or advise you of the most appropriate way to get help and advice.

2. Between 8am and 10pm (and 9am – 3pm on weekends) our Clinical Assessment service are available on the phone to give you advice and can also arrange for a GP or other appropriate Healthcare Professional to give you a call back to discuss your problem.

3. Outside of the above hours you will be directed to 111 which is the NHS non-emergency number. You will speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. This may be a telephone call from our own Clinical Assessment Service the following day if it is deemed your problem can wait. Alternatively you will be directed to a clinician within the out of hours services. Calls are free from landlines and mobile phones.

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