Prescriptions

Non-urgent advice: Patient Notice

The practice DOES NOT accept repeat prescription requests from pharmacies on behalf of patients unless they have been assessed as eligible for this service by a GP.

This includes online pharmacies ordering on behalf of patients. If you wish to have access to your own online services to order and manage your repeat prescriptions please complete the application form HERE

All pharmacies are still able to collect your repeat prescription from the surgery once it has been processed and deliver your medicines to you if they offer these services.

We pride ourselves in offering our patients such varied and flexible access to our services. This includes the numerous ways you can order and collect your repeat prescription.

Ordering Your Repeat Prescription

You can order your repeat prescription in a number of ways with the practice;

Online

If you have access to SystmOnline you can order your repeat medication and make acute medication requests using the SystmOnline Website or by downloading the Airmid App on Android or iOS app stores.

Apply for online access HERE

In Surgery

Both surgeries have boxes in reception where you can put your prescription request forms. As we are trying to limit the amount of patients in our practice we ask that you avoid this option if at all possible. If you do need to attend surgery – we ask that you wear a mask and you will be asked a series of questions before being allowed entry.

At our Sandal Castle Medical Centre site there is an external letterbox where you can post prescription requests in without having to enter the surgery. Anyone can drop their prescription request here even if you do not attend this surgery usually.

By Post

You can post your prescription request to either surgery address.

By Phone

In the interest of safety we have turned off the prescription ordering line. Please use one of the other options above to order your repeat medication.

Collecting Your Prescription

Nearly all prescriptions will be sent straight to your chosen pharmacy electronically.

For repeat prescriptions this will be the pharmacy that you have nominated by either telling them or notifying us.

For acute prescriptions (i.e. after you have had a telephone consultation with a GP) this can be any pharmacy that is convenient to you at that time. For instance if you are at work or on holiday, let us know, and we can send the prescription to a pharmacy closest to you so that you can collect your medication as quickly and as easily as possible.

Please Note: If you require a delivery service please arrange this directly with your local pharmacy.

Depending on when you ordered your prescription will determine when it should be ready for collection. Providing there are no queries a prescription will be ready in 2 working days (48 Hours)

We strongly recommend contacting your pharmacy if you need to collect a prescription more urgently.

Items that cannot be sent electronically

The list of medications that can be sent electronically is increasing regularly. However, there may still be some items such as appliances that cannot be sent. In these circumstances we will discuss with you the best way to process and send your prescription.

Paying for Your Prescription

The current NHS prescription charge and more information on who is eligible for help with prescriptions can be found here:

https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs

You may also benefit from a pre-payment certificate if you need regular medication.