If you miss ONE appointment: We will send you a text message to remind you that you have missed an appointment, and direct you to review this policy, so you are aware of the next steps if you fail to turn up to any other appointments within a 12 month rolling period.
If you miss TWO appointments within a rolling 12 month period: You will be sent further correspondence from the practice via sms advising you that another missed appointment could result in you being removed from the practice list.
If you miss THREE appointments or more within a rolling 12 month period: We will review your case on an individual basis and the outcome of this may mean that we remove you from our practice register. You will be advised to register with another practice in the local area as soon as possible. A list of primary care organisations can be found at
www.nhs.uk by entering your postcode in the “Find local services” section.
Naturally this decision won’t be taken lightly however as a practice we have to ensure we can provide good clinical care for all our patients and missing appointments significantly affects this.
