We strive to offer as many appointments to our patients. In order to do this we need to have strict guidelines in place to fully utilise every available appointment. In light of this we have introduced this policy; Did Not Attend (DNA) for our patients.
What can I do to cancel my appointments?
Just let us know.
We would like at least 24 hour’s notice but we know this is not always possible, so, try and let us know at least 1 hour of your scheduled appointment time. Letting us know as soon as possible, allows us to rebook another patient into that time slot. If you do not attend your appointment and haven’t given us sufficient notice to cancel your appointment so that it cannot be utilised by another person, then you will be marked as “Did Not Attend”
It is your responsibility to update contact details so appointment reminders can be sent.
We would like at least 24 hour’s notice but we know this is not always possible, so, try and let us know at least 1 hour of your scheduled appointment time. Letting us know as soon as possible, allows us to rebook another patient into that time slot. If you do not attend your appointment and haven’t given us sufficient notice to cancel your appointment so that it cannot be utilised by another person, then you will be marked as “Did Not Attend”
It is your responsibility to update contact details so appointment reminders can be sent.
How can I cancel my appointment?
Call us on 01924 784101
Reply to the text reminder – follow instructions within that text reminder
Email the surgery – trinity.medicalcentre@nhs.net
Use the NHS app / AIRMID app
Attend the practice in person to cancel
Reply to the text reminder – follow instructions within that text reminder
Email the surgery – trinity.medicalcentre@nhs.net
Use the NHS app / AIRMID app
Attend the practice in person to cancel
What happens if I forget to cancel or miss an appointment?
If you miss ONE appointment:
We will send you a text message to remind you that you have missed an appointment, and direct you to review this policy, so you are aware of the next steps if you fail to turn up to any other appointments within a 12 month rolling period.
If you miss TWO appointments within a rolling 12 month period:
You will be sent further correspondence from the practice via sms advising you that another missed appointment could result in you being removed from the practice list.
If you miss THREE appointments or more within a rolling 12 month period:
We will review your case on an individual basis and the outcome of this may mean that we remove you from our practice register. You will be advised to register with another practice in the local area as soon as possible. A list of primary care organisations can be found at www.nhs.uk by entering your postcode in the “Find local services” section.
Naturally this decision won’t be taken lightly however as a practice we have to ensure we can provide good clinical care for all our patients and missing appointments significantly affects this.
We will send you a text message to remind you that you have missed an appointment, and direct you to review this policy, so you are aware of the next steps if you fail to turn up to any other appointments within a 12 month rolling period.
If you miss TWO appointments within a rolling 12 month period:
You will be sent further correspondence from the practice via sms advising you that another missed appointment could result in you being removed from the practice list.
If you miss THREE appointments or more within a rolling 12 month period:
We will review your case on an individual basis and the outcome of this may mean that we remove you from our practice register. You will be advised to register with another practice in the local area as soon as possible. A list of primary care organisations can be found at www.nhs.uk by entering your postcode in the “Find local services” section.
Naturally this decision won’t be taken lightly however as a practice we have to ensure we can provide good clinical care for all our patients and missing appointments significantly affects this.