Non-urgent advice: Access Team
Our Access Team are responsible for the clinical rotas and the appointments system in practice. They monitor both short term and long term appointment availability and determine where more appointments are needed.
Non-urgent advice: Medical Secretaries & Scanning Team
Our Medical Secretaries mainly look after the referrals and letters that clinical staff want to send. They also deal with incoming and outgoing tasks from other services about patient care.
The team is also made up of staff who summarise and look after incoming communications. Our summarisers screen all new patients records and ensure all the information held is correct and up to date and entered onto our clinical systems correctly. Our scanning team look after all the incoming letters to the practice, entering them on to the clinical system and either adding information to patients records or forwarding to clinicians for appropriate action.
Non-urgent advice: Advanced Nurse Practitioners
ANP’s are qualified Practice Nurses who have undertaken additional training to give them the skills to undertake additional tasks such as taking medical histories; performing examinations; diagnosing illnesses; analysing test results; developing management plans. ANPs can also prescribe and are registered practitioners.
Non-urgent advice: Administration Team
Our administration team look after the daily running of the practice, this includes things like;
Registering Patients and queries around registrations and deductions.
Managing the results and information that comes into the practice electronically.
Supporting other services that run from the building such as Trinity Care and GP Care Wakefield.
Recording and distribution of medical and insurance reports.
Online Services registrations and queries.
Dealing with incoming and outgoing patient records and PCSE (Primary Care Services England).
Submitting information for claims for services we provide as a practice.
Reporting and collating data for practice use.
Assisting the Office Manager in any events, campaigns and engagement excercises.
Non-urgent advice: Health Care Assistants
Our Health Care Assistants are trained and qualified in monitoring and managing long term illnesses as well as providing acute care for things such as Ear Syringing and Vaccinations. They also provide support to the GP’s for Minor Surgery and Contraceptive clinics.
Non-urgent advice: Clinical Pharmacists
Clinical Pharmacists within the practice are key healthcare professionals. They have multiple roles and responsibilities. For instance, working alongside GPs, Nurses and other healthcare professionals providing them with support, advice and sharing the workload. Our Pharmacists are the experts in medicines and a broad range of key healthcare conditions. As a result, they are well equipped to support our patients by conducting their annual medication reviews, responding to medication queries, ensuring you get the best from your medication, issuing prescriptions, support and advice. They have gained this knowledge and experience by attending University and working in a range of different settings such as hospitals, community pharmacies and industry.